FAQ

Do I need a prescription?

1. If you are ordering a prescription drug, yes. All of our contracted pharmacies require a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
2. Is AllRxmeds.com a pharmacy?
   No, AllRxmeds.com is not a pharmacy, but a prescription referral service that provides you with direct access to affordable prescription drugs. With our contracted pharmacy care providers in Canada, India, United Kingdom and Turkey, we provide our customers world-class service and access to a wide range of products and services.
3. How do I know my insulin order will not spoil in shipping
   All of our insulin orders are shipped in refrigerated containers with gel packs that have been specifically designed to help keep our insulin shipments from spoiling.
4. How much medication can you supply?
   Our contracted pharmacies in Canada, India, United Kingdom and Turkey are able to dispense up to a 3-month supply of medication at a time. Any refills remaining on the prescription will be kept on your patient profile until you are ready to refill with us again!
5. How long will my order take to arrive?
   Prescription orders are normally shipped from our contracted pharmacies in Canada, India, United Kingdom and Turkey within 48 hours after receiving your prescription(s) and placing an order. Once shipped, your medication(s) will take 2 to 4 weeks to arrive at your residence.
   Insulin is shipped from Canada will arrive in one week.Insulin shipped from Turkey will arrive in 3 weeks or less.
   On rare occasions some shipments may take more than 2 to 4 weeks to arrive at your residence. This may be due to possible disruptions with international postal services or customs.
   We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact our customer care team toll-free at 1-800-956-5887 or via email info@allrxmeds.com We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.
   We do advise our patients to place an order for their medication(s) as far in advance as possible, such as 30-45 days prior to when the medication will be needed.
6. Can I cancel my order once it has been submitted?
   When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
7. What is your policy regarding shipping multiple medications in one order?
   Our contracted pharmacies in Canada, India, United Kingdom and Turkey will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.
8. Will you ship any controlled substances?
   Our contracted pharmacies do not ship narcotic and controlled substances such as tranquilizers or opiate-containing medications. We reserve the right to refuse to accept orders for drugs where there is a concern for potential abuse.
9. If I don't see my medication on your website, does it mean you don’t carry it?
   We may be able to source the drug that is not currently on our website. Please call our toll free number 1-800-956-5887.
10. What are your shipping charges?
    We charge a flat fee of $35 for shipping Insulin in Refrigerated Containers.
    We charge a flat fee of $18 for shipping all other products. Also, please note that if you order Insulin, which is shipped in refrigerated container and another regular medication, both will be shipped separately and you will be charged for shipping also separately.
11. Will I be charged any other fees or taxes?
    AllRxMeds.com will only charge the cost of products and a flat shipping fee of $35 or $18 whichever is applicable.
12. What guarantee do you offer to ensure I receive my order?
    As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order.
13. How do I know that the order has been shipped?
    Once the order is shipped, we send an email confirmation along with shipment tracking number so it can be tracked.
14. Will you accept returns?
    Unfortunately no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free our customer care representative so we can take care of your concerns.
15. Will you accept my insurance?
    At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage.